Master of Science in Information and Service Management

• Advanced Enterprise Systems: ERP configurations.
• Data Analytics & Big Data for Services: Mining insights.
• Digital Transformation & Innovation: Change management.
• Cloud Computing & IT Infrastructure: Scalable tech.
• IT Service Management (Advanced): Strategic ITSM.

• Advanced Service Operations: Optimizing flows.
• Service Design & Customer Experience Management: CX strategy.
• Supply Chain & Logistics for Services: Service delivery chains.
• Strategic Service Management: Competitive advantage.
• Process Optimization & Lean Services: Waste reduction.

Business Analytics & Data Management

• Business Intelligence Systems
• Predictive Analytics
• Data-Driven Decision Making

Digital & Technology-Driven Services

• Digital Business Models
• E-Government & E-Services
• Smart Services & IoT Applications

Management & Strategy

• Innovation & Knowledge Management
• Strategic Management in Service Organizations
• Leadership & Organizational Change

• Research Methods in ISM: Quantitative and qualitative.
• Graduate Seminar & Case Studies: Advanced topics.
• Technical & Professional Writing: Research communication.

• Master’s Thesis: In-depth research.
• Applied Industry Project: Practical solution implementation.